Privacy Policy of Troy City Mortgage
Effective Date: 8/1/25
This Privacy Policy governs the manner in which Troy City Mortgage (“we”, “our”, or “us”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://www.troycitymortgage.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Troy City Mortgage.
By using this Site and providing personal information, you consent to the practices outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, or engage in other activities, services, features, or resources we make available on our Site. Users may be asked, as appropriate, for their name, email address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information only if Users voluntarily submit it to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, technical information about Users’ means of connection to our Site, such as the operating system, internet service providers, and other similar information.
Web Browser Cookies
Our Site may use “cookies” to enhance the User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may set their web browsers to refuse cookies or alert them when cookies are being sent. If Users do so, note that some parts of the Site may not function properly.
How We Use Collected Information
Troy City Mortgage may collect and use Users’ personal information for the following purposes:
- To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use the feedback you provide to improve our products and services.
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order.
- To run promotions, contests, surveys, or other Site features.
- To send periodic emails: If a User opts into our mailing list, they may receive emails that include company news, updates, and related product or service information. Users can unsubscribe at any time by using the unsubscribe link at the bottom of each email or by contacting us directly.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our Site complies with PCI vulnerability standards to create as secure of an environment as possible for Users.
Third-Party Websites
Troy City Mortgage does not share personal information with third parties for marketing or promotional purposes. We may share personal data with subcontractors for support services, such as customer service. Still, confidentiality agreements bind these third parties and prohibit them from using your data for any other purpose.
Troy City Mortgage will not transfer or assign your consent to receive marketing messages under this service to third parties. Additionally, any information gathered solely from the SMS program will not be shared with third parties for marketing purposes.
SMS Communications & Consent
By providing your phone number and engaging with our services, you consent to receive marketing and transactional text messages from Troy City Mortgage. You may opt out at any time by replying “STOP” to any message. For more information on how to manage communication preferences, please contact us directly.
Compliance with Children’s Online Privacy Protection Act (COPPA)
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to This Privacy Policy
Troy City Mortgage reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree with this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Troy City Mortgage
1777 Pleasant Street, Fall River, MA 02723
Phone: (508) 207-5864
Email: david@troycitymortgage.com
